New England Barnwood's Most Frequently Asked Questions
Will my item look like the one pictured in the listing?
Your New England Barnwood purchase is a one of a kind creation because of the endless variety of grains and knots provided by nature. The item you will get will be SIMILAR to the one shown in the photos above but not an exact replica.
Custom orders for size are available for many of our items, click the ask a question button to inquire.
Why do your Rustic Home Décor products look so different than other similar products for sale on the internet.
Simple answer is “It’s All About The Wood”. We use a combination of Rough-Cut and Reclaimed Lumber and materials (NEVER COMMERCIAL WOOD FROM THE LOCAL HOME CENTER) for all of our products to help guarantee that Farmhouse Country Cottage feel you are looking for.
How soon will my item(s) ship?
Most of our products are Pre-made and will ship from 1-3 days after your order is processed.
Why do you not offer “FREE SHIPPING?”
This is a question we have been getting a lot lately. The short answer is we are not Amazon, Shipping is not and will never be free. You have come to New England Barnwood looking for quality handmade and unique items made in the USA. Our shipping charges NEVER exceed the actual cost of what FedEx or USPS charges us to ship your item to you.
What if I change my mind and want to return or exchange my purchase?
Returns and exchanges are not a problem. Simply return your item to us within 30 days of delivery, when we receive your returned item in good condition we will then issue your refund including original price paid for shipping.